At ASAB Online, we strive to provide you with top-quality wholesale products and a seamless shopping experience. However, we understand that sometimes returns may be necessary. Please take note of our returns and refunds policy, outlined below:
If you haven't received your order within 7 days from the estimated delivery date, please inform us immediately. We will conduct a thorough investigation with our carriers and internally, which may take up to 14 days. Refunds or replacements will not be issued until the investigation is complete. Please note that we cannot investigate non-receipt deliveries beyond this 7-day period.
While most orders are delivered within 1-3 working days of dispatch, Royal Mail/Hermes requires 15 working days to consider a parcel as lost. During this time, we kindly request your patience as we allow Royal Mail to fulfill their delivery responsibility. If you still haven't received your order by the 15th working day, please contact us, and we will investigate the matter further.
If your item arrives damaged, please report it to us within 3 working days (24 hours for our business customers). We recommend signing the carrier's delivery note accordingly if the damage is visible upon receipt. Please return the damaged items in their original packaging, complete with all accessories and documentation. Once we receive the items at our warehouse, we will issue a replacement or a full refund via your original payment method.
If your item(s) are faulty upon arrival, kindly notify us within 3 working days. Return the faulty items in their original packaging, along with all accessories and documentation. After verifying the fault, we will issue a replacement or a full refund via your original payment method.
To initiate a return or refund, please follow these steps:
Refunds will be issued via your original payment method and may take up to 14 business days to reflect in your account, depending on your bank or card issuer.
We are committed to your satisfaction and value your business. If you have any questions, concerns, or require assistance with the returns process, please do not hesitate to contact our dedicated customer support team at email@example.com. We are here to help!
Thank you for choosing ASAB Online as your wholesale partner. We look forward to continuing to serve you with the highest level of professionalism and excellence.